德国采购需求：输送辊、电动辊、驱动辊、电动滑轮、平衡轮、输送滑轮

We're currently facing issues with our ongoing orders. As a returning customer, we've encountered difficulties with your sales team's responses. We specifically requested shipping details and draft documents to be provided before any shipments are sent, but this hasn't been happening. Unfortunately, we're now in a situation where our shipment is at the airport, and we're concerned about storage charges. This has occurred twice now, and we need clarity on who will cover these costs. It's crucial for us to resolve this quickly to avoid further complications.