美国采购需求：香烟配件、卷烟器、迷你水烟壶、小型水烟壶、玻璃水烟壶、塑料水烟壶

I received the product, but unfortunately, it's defective. The cones don't load properly, causing them to bend in the middle and create an unusable "belly." It's quite frustrating, as the product simply isn't functioning as expected. I need to find a solution to this issue. Can we look into getting a replacement or a possible refund? It's important to resolve this as it affects my operations. Please let me know how we can proceed to fix this problem.