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I'm reaching out regarding an issue I'm facing with my offline laser workstation. Unfortunately, the system has encountered a significant problem where the USB controller enters a freeze loop. I've manually reinstalled all the necessary Intel motherboard and USB chipset drivers, and everything appears stable on my end. However, I'm running into a hurdle while trying to access my .upd file through the online portal; it displays an error message stating 'Download Limit Exceeded' (Error 1794). To resolve this situation, I need assistance in manually resetting my 16-digit Serial Number counter back to 0/5. This reset is essential for me to generate a new offline update script file. Thank you for your prompt attention to this matter, and I look forward to your support in helping me get back on track.