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I recently purchased a rooftop tent and have been encountering some difficulties with its remote control system. Unfortunately, the remote doesn't seem to operate as expected, and I haven't found a manual way to raise and lower the tent. This has been quite frustrating, as I'm eager to use the tent but am unsure how to troubleshoot the issue effectively. Could you please provide guidance on how to resolve this problem? Any tips on manual operation or troubleshooting steps would be greatly appreciated. Additionally, if there are any resources or support available for this particular model, that information would be extremely helpful as well. Thanks in advance for your assistance!