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I recently received my order of the mixed berries product, and unfortunately, I encountered a couple of issues with it. First, there was a noticeable stain on the bag when it arrived, which raised some concerns about the quality and handling. Additionally, I'm having trouble getting it to charge at all, which means I can't use it as intended. Could you please assist me in resolving these problems? I'd appreciate your guidance on how to proceed with either getting a replacement or possibly a refund. Thank you for your attention to this matter. Looking forward to your prompt response!