美国采购需求：天然精油、卡斯蒂利亚皂、护手霜、护肤品

I recently purchased a couple of bottles of an unscented soap from your brand, and I've noticed that it's causing a rash on my skin. This came as a surprise, as I was hopeful it would be gentle and suitable for my needs. Could you please assist me with a refund or provide store credit? I appreciate your help in resolving this issue, and I look forward to your prompt response regarding this matter. Thank you!